We hired them to clean our basement carpet after h...

We hired them to clean our basement carpet after having a cat that peed on it. After they left, the house smelled worse and the carpet never dried. After four days of feeling like we were living in a big diaper pail, we called them back. We were told that the suction wasn't working on the truck when they cleaned our carpet, so the water, solution, and cat urine were all left in the carpet. The owner came back and cleaned it again, but the smell didn't get better, and we ended up pulling out the carpet to replace it.