Totally incompetent, have waited three days for ...

Totally incompetent, have waited three days for a plumber to replace the stop cock on the tanks in the tank room, so, COMMENT:I have waited two days for a plumber to replace the stop cock on the tanks in the tank room, so, I may replace my own internal stop cocks, enabling me to replace a leaking toilet cistern. A appointment was made yesterday morning with Michael, that is after he tried to fob me off, I then spoke to Sandra later that day, to confirm that there was a appointment. I've now just finished speaking with Marcia who again assures me that someone will be attending by 4:00PM. As I've already been told that your guy finish at this time, wheres the sense. The use of the phrase "are you a lease holder" by your operatives is intimidating in this context and highly discriminatory. My immediate concern is to remedy the leak as soon as possible. Who ever comes out will have to drain the tanks, replace the relevant stop cock and demonstrate how to turn the water off. Perhaps you can pass this on. Kind regards Photos Massos