Kelley Goodman

Review of Mercedes-Benz of Pompano a AN ...

STAY AWAY from this dealership!!!! I cannot emph...

STAY AWAY from this dealership!!!! I cannot emphasize the lack of professionalism enough. I am appalled by the behavior of the salesman and leadership team.
I purchased a certified pre owned 2019 A-220 in Dec. 2019. This vehicle was advertised as having 193 miles on it, & being in mint condition. The vehicle actually had 2,900 miles on it, not 193 as advertised.
I had a trade in vehicle which was quoted, via phone, as being worth close to $6k. Upon my arrival they stated that they could only offer $5k max and they were doing me a favor. I ultimately informed them that I was leaving, as I could purchase a brand new 2020 A-220 from a dealer in close proximity for the same price. After two hours they agreed to $6k, for my trade.
After initiating paperwork I noticed paint chips missing in an area on the vehicle. I was assured that this is nothing and could easier be buffed out, free of charge. I had significant difficulty reaching the salesman, so eventually drove into the dealership to have the work performed. It looks absolutely terrible! It was not buffed but appears they just painted it. It indents, due to not having enough paint and is visible. I sat for hours while the vehicle was being serviced . Upon completion they parked the vehicle in the front of the building. It was late and dark at this time. I drove home and inspected the vehicle under the light.
I have called and left over a dozen messages with the dealership and have not received one return call! I left messages for the general manager, sales manager and salesman. This is after paying $32k for this car. There are other Mercedes dealerships in the area; save yourself headache and go anywhere but here!