When my son fractured his wrist it took nearly 3 w...

When my son fractured his wrist it took nearly 3 weeks to be seen. He wore a brace and a sling all that time. When he finally got his cast on they set an appointment for a 2 week follow up. 2 days later I realized we couldn't make that date and called to reschedule. They told me they had no availability until 2 days before his 6 weeks with the cast on was to be up anyway. I was appalled. I asked, "what about new patients being seen today, you don't have any availability for a 2 week follow up for them?" I called BS!! They obviously had to have openings available for new patients!! She wouldn't admit to it, but said that one of the doctors was on vacation so my son's doctor was covering all patients and they had no availability, but to call every couple days to see if there was a cancellation, and so I did. But there never was. So finally we go in to get his cast off at 6 weeks, and his wrist is super crooked!!! His wrist looked absolutely fine when he fractured it. It was a tiny fracture in the middle of the bone. You would never have known anything was wrong with it just from looking at it. Now it looks mangled! So, they screw up his wrist, and then the doctor tries to blame it on me!! The doctor says it was set wrong and they would have been able to catch it if we had come in for his follow up, then, that piece of crap excuse for a man has the audacity to try to scold me for not coming in for the follow up appointment!! I told him I called every other GD day trying to get in for a follow up and they told me they couldn't get him in. Then he starts back tracking and trying to make excuses for his receptionists. No apology, no sympathy, nothing. I left the office in tears.
The receptionist staff was always rude. In the office and on the phone. Even when we were leaving the office the first time and they forgot to charge me for his waterproof cast. She set the appointment for his follow up and said we were all done, then I pointed out that we were supposed to pay for his cast. She acted like "oh, you better pay for that!" even though I was the one who pointed out that she forgot to charge us.
Worst experience with a doctors office ever! We would have been better off letting him heal on his own!!