Awful staff up front (terribly under-trained, rude...

Awful staff up front (terribly under-trained, rude, and disorganized). Worst mechanics in the business, they cannot quote or repair to save themselves. In addition to that their "seller warranties" are a a joke because of the aforementioned issues with the shop. The worst part is the management. Jerry Hinton, their GM in particular is a wreck. He is quick to make promises but a long way from delivering. EXTREMELY disorganized, he cannot keep appointments, (waited 45 minutes outside his office last time after driving from Salem). Nor does he keep notes! Any conversation with him and you'll have to give him a full recap on every conversation you've had, EVERY time you talk to him. Do yourself a favor and avoid this place like the plague. Learn from other's mistakes and save thousands of dollars and many hours...