I called because I forgot where I needed to go to ...

I called because I forgot where I needed to go to get my heart monitor. She sent my call to a different area and I told her what I needed and that I didn t know where to go. She then informed me rudely that it was the surgery department and when I said I m not sure why she sent me to your line, she just hung up on me. I still have no idea where to go. The people were rude and not helpful.