This company is giving me and my husband the compl...

This company is giving me and my husband the complete run around. Especially about fixing my drains that go out to the street. I have waited over two weeks for a return phone call. I will have no other choice but to file a complaint with the better business bureau.Including the mayor and borough council.I also refuse to remove this review until all work is completed to me and my husband's satisfaction! 4 weeks later Jon the office manager is still giving me the run around. 10/23/19 Jon office manager said he have the owner call us which never happened. He also told me that he refused to send a work crew out to address the issue. So because of his ignorance and poor work ethic. I have no other choice but to go the legal route. Now filing a complaint with the better business bureau and consumer protection agency. I ve also notified the health department about my gutters being out of code. The mayor and borough been notified as well. Wanna be rude to me that s fine. I ll make all the necessary phone calls now. Buyer beware this company has unprofessional office staff personal! Office manger John is extremely rude! Update 10/30/19 I had to contact the BBB and consumer protection agency due to them blowing off my request to fix their mistakes. 10/31/19 They are now showing up to my home unannounced without a phone call first. Showing up on my doorstep without my permission or prior notifications. I have decided to contact my attorney in regards to this. 11/11/19 after several days going by and turning them into the bbb and consumer protection I finally received a phone call from Elvira. With Elvira notifying me that the owner wants to speak with me on 11/19/19 at 8am at our property. I will update my review after speaking with him on what they decided to do. But they definitely lost my business for my structural beams due to the office managers lack of professionalism. I will be taking my business elsewhere for that part of my home project. 11/19/19 The owner came to my house to discuss how to correct the issue. They are offering to correct it. I will update my review after it s fully complete and correct and within code. 11/21/19 they did send a work crew today to try to correct the problem. But I am leaving this up as they are still allowing their ignorant sales manager to still work there. The owner however was pleasant and understanding and admitted his sales manager is known to be ignorant. My question is then why allow someone like that to represent your company? Let Elvira or Dee answer the phone at least they re more respectful. 3/3/20 called about a possibility of them cracking my sewage line when installing my French drains and was hung up on twice by John the office manager whom I had issues with in the past. I asked whom I was speaking to and it was him he was on a conference call with me and my husband and said he shouldn't speak to me with respect because of the bad reviews I left on here. Remember it's the customer's who keep you all in a job and help supply your boss with your paychecks. Learn how to speak to people and have the courtesy of giving us a return phone call in the time frame you tell us. If you do that you don't get a bad review. If you say your gonna return my call within 2 to 3 business days I expect a call back. I shouldn't have to chase a company for answers. Let alone get an attitude when I call and ask why my call wasn't returned. Or have someone come to my house unannounced and not call first. You flip on me for losing customers because of my review learn how to call back and I wouldn't have an issue. It's not rocket science. It's that simple professionalism speaks volumes. 3/11/20 never got a return call from the owner had to call them. I did get John again today and he was more respectful on the phone finally.