Terri McCard

Review of Opelika Ford Chrysler Dodge Je...

Wow.... I wrote a review today and posted it. Sa...

Wow.... I wrote a review today and posted it. Saw mine along with several others about the level of customer service at this dealership (which is nonexistent) and nowthe review is gone.
Well.... Here we go. :-)
My back driver side car wheel was rattling.
Your dealership said my NEW car did not have original equipment wheels on the car (the selling dealership said this was "a big one") so you would not fix it. :-)
My brand spanking new 300 had 6,000 miles on it AND I bought the warranty which cost me $1,200 at the time of purchse.
So.... I asked about the wheel being fixed under the warranty and heavens above, surprise, surprise, your dealership said that the wheels were not covered. And... wait for it... your dealership wanted $1,200 to fix the rattle.
Everyone here in Opelika told me NOT to deal with your dealership but I gave it a chance (much to my disappointment).
I took my car to Kenny Knox Tire in Valley, Alabama and they put the car up on the rack and within 5 minutes had the rattle fixed and :-) did not charge me a penny.
I have always bought my vehicles from Glynn Smith Chevy and the ONLY reason I had to buy a car out of town was because I had to move to FL for 2 years to take care of my mother and had hit a deer which almost totaled my Glenn Smith Chevrolet. I hotfooted it back to AL as soon as I could in my new car and that is when the rattle started. I tried in good faith to get my car fixed at this dealership and was given the run around and every time I went another route y'all came up with another reason you could not fix my car BUT you could fix it for over $1,000. Really????
I will not go to this dealership for ANYTHING. I still have several free oil changes on my car through Chrysler but I will not take my car to your company. I will pay Glenn Smith to change the oil OR I will take it somewhere else to get the oil changed.
And I will never buy another Chrysler product because you do not stand behind the product.
I have little faith in Chrysler and no faith in your dealership.
I will not recommend your company to anyone.
You can erase my posts again if you like but you cannot stop me from telling the truth to everyone I can about your customer service.
It's all 100% true and is all documented through emails with your service department.
You had several bad reviews on your site today and all of them are deleted.
Wow.....