Kathleen Holemans

Review of Vernon Heating & Air Condition...

I've been using Vernon for several years and I've ...

I've been using Vernon for several years and I've been so pleased with their responsiveness, knowledge, professionalism, and pricing. Most recently, Mike L. paid a service call due to a leaking air conditioning unit.
Mike remembered me from last summer when he replaced a malfunctioning condensation pump. The diagnosis this time was a clogged line and Mike once again patiently explained how to avoid this by cleaning the line out regularly. He and I both know that I won't remember to do this but I appreciated his taking the time to explain basic maintenance without making me feel like a dope. He's a friendly, upbeat professional who arrives on time, cleans up after the work, and takes the time to explain what the issue is and how he's going to fix it. The cost seemed reasonable, especially given that they were at my door within 24 hours!