I have never had a hair cut ... only a wash and cu...

I have never had a hair cut ... only a wash and cut take 2 hours ... I am still currently here and it has been 3 hours ... I barely got my highlights put in because they double booked her ... I will not be coming back. After 5 hours in your salon I left with a haircut I did not want as it looks nothing like the picture I showed her and highlights that you can t see...