I went to this dealer on three different occasions...

I went to this dealer on three different occasions to test drive cars. The first time the sales team was too busy to help so I left and decided to call in next time. The second time I called ahead on a particular car listed as a 4WD Ford Explorer on KSL. When I arrived I went through my wants and needs with their sales rep, Dub. In particular I told him my #1 need is four wheel or all wheel drive, and I do not want to look at any two wheel drive SUV's. He then proceeded to tell me the car I called on was only two wheel and he apologized (bait and switch). He proceeded to listen to nothing I said, and sent me out to drive a two wheel drive only SUV. My third trip I called ahead to make sure a particular car was there, and I would be able to test drive. I was informed it was there and it would be waiting for us when we arrived. When I arrived we waited 30 minutes and when they pulled it up it was a different vehicle than I called about, again! I spent the remainder of the 5 hours that day test driving other vehicles and dealing with the receptionist (who was fantastic) because she was the only person there to help us. We actually ended up finding a vehicle we were ready to purchase and after waiting another 30 minutes for Dub were informed that he was sorry, but the vehicle we were driving was a two wheel drive only SUV, but he thought it was AWD. It was my own fault for continuing to go back to take this dealers crap, I am only writing this review to hopefully warn others of the shady things, and just plain lack of customer service skills this dealership exhibits. The prices there are too good to be true...seriously...look deeper when/if you are looking at cars here. What is on the surface is not what is really going on, and their customer service is terrible (except for their receptionist). While I was there talking to other customers I was hearing the same issues.