I am sad to be writing this. I received an annive...

I am sad to be writing this. I received an anniversary gift from my partner for a spa day with you guys at the glen mills location. (scheduled for 8/18 starting at 11 am) I was there by 10:35 am for my scheduled appointment. I was to get a massage, my hair cut and then a mani/pedi. When the appointment was scheduled, we were set with the expectation that my treatments would finish and I would be leaving at 3:00 pm (which is important because we had a scheduled plan for later that evening).. After my massage (at 11), I was left in the brine room for a little over 45 minutes until a girl came in and said, she had switched my appointments up on me and I was going to get my nails done first instead and then my hair and my nail tech would be "right in" - 15 minutes go by and I walked back out of the brine room to double check and she said she would be in to get me any minute. Another 15 or so minutes go by and the nail tech finally came to got me, well by this point, I was crying because they had messed up my schedule and I was going to be late. To which the nail tech blamed it on my partner because "he was the one who scheduled it" but he did not schedule the way the day was played out, and expectations were not met. Then my service was rushed because she was trying to get me in time to my newly rescheduled hair appointment. It's only been a day and my nail is already chipped (probably because she only did one coat which, I have never had my nails done professionally before and they only have done one coat). Then I was told to wait to get my hair done and she would be right out. I waited another 10-15 minutes and asked the front desk for them to say they forgot mark that I was checked in. Then my hair stylist (poor girl, super sweet, I think her name was Julie) got me a cookie, trying to cheer me up and get me done so i could go home because my day and plans had been shifted almost a full two hours. (Completely ruined my day, my relaxation, I left in tears due to my plans in the evening coming unraveled by poor time management. Not one person in the salon tried to professionally rectify the situation. I had let at least 3 people know about what I was experiencing throughout the day, everyone just shrugged their shoulders and did absolutely nothing. My partner paid a lot of money so I could have the day to relax. The whole day felt rushed and unrelaxing and I was in a state of stress and panic the entire time I was there. Who wants to pay for a stressful spa day? I am just beside myself that a place would charge what they do and be so backwards on communication and time blocking/scheduling and then not ask how everything was at the end of the day to make sure I left happy or at least better than I was. (she just said, here are the tipping envelopes.) I would have had a better day if I didn't go at all. I didn't get home until almost 6:00 pm, when 3:30 was the target time to get home for my plans. The whole day was me waiting around for staff to show up. It sucked, and I am sad. I really needed a relaxing day.