Absolutely HORRIBLE - disorganized, poor communica...

Absolutely HORRIBLE - disorganized, poor communication and in general misleading (if not down right intentionally done) efforts to get a sale. Here's the path I hope you never go down as we did:
1) We identified a used car from the website and called to confirm it was there to evaluate.
2) Prior to heading to the dealer (45 minutes away) later for our scheduled appointment we again called to confirm car still there.
3) We were on time for the appointment and Jackie told "a few minutes" and "yes car is here." 20 minutes later we're told many sales people had called out and the wait would be longer.
4) Nearly an hour later Kevin, who was congenial enough, met with us. We were ready buy all we need to do is see the vehicle. he comes back and says "Actually it's in the shop, repairing the door...Won't know if available till end of the following week."
REALLY - how come no one else could have determined this.

Now, we're the foolish folks, because we gave Woburn the benefit of the time, and Kevin's commitment that he'd call us when it was available and "make sure we got to see it first due to the inconvenience." You can guess what happened next.
1) On Friday we contact Kevin "hey thought you said you'd call us" His response - "sorry, will promise to do that"
2) Sure enough Saturday around he call says to he's check an not available.
3) An hour later he calls say's it's available and we make time to see it. Since we had family commitment that kept us from coming immediately. And he then informs us someone is already considering the vehicle NOTWITHSTANDING the commitment he previously made.
4) 1 hour before our meeting we let him know we're on our way. Only to find out the car is sold. To add to the disregard for customer attention, we get a call a few minutes later from the Woburn internet group who told us the call was available as it had just come out of the shop.

They are obnoxious in their own way. Check out the name of the person who answers your call with the name on the recorded message. Great way to undermine confidence when those don't match. Did I mention the underlying attitude of framed by snippy and sarcastic answers?

Like Abbot and Costello, they don't communicate. We have shared this with Woburn Management with no response other than another survey. Just ridiculous!

Stay away unless you are prepared for such treatment.
- Chris N resident of Merrimack Valley