Staff got several things wrong with our booking, s...

Staff got several things wrong with our booking, so we had to move rooms halfway through. Things were wrong with both rooms that had to be sorted. Rooms are okay size for NYC but there's no room for your luggage or closet space to put things away. I'm not sure why most of the rooms are 2 small double beds (I'm not even tall) instead of a queen given the limited space. Rooms are otherwise clean and we enjoyed the nightly turndown treats.