Andrew Martin

Review of Kerry Toyota, KIA & Subaru

I bought a used 2013 Toyota Highlander from salesm...

I bought a used 2013 Toyota Highlander from salesman Mike Tuttle and everything seemed to go well with the deal and the car ran well. Before purchasing I asked if there was a second key to the car so they called the previous owner. I was told the owner decided to purchase something else when he was there getting his car serviced I was next to Mike when he called the previous owner about the keys. I was then told by Mike he would track down the second set of keys. Keys are not cheap that s why I asked when I purchased the car. I was told before I left that the salesman who took it in for trade in might have the second set of keys and they would let me know as that salesman was off today. The next day I began reaching out and waiting for mike and the salesman to talk as they were off on opposite days. On the second day I was told service was helping look for it and he would update me. After 6 days I heard nothing more so I showed up at the dealership and they did some looking around and couldn t find the keys. They told me to get with Mike tomorrow as he was off today. After multiple messages back and forth with mike the next day I was told the owner never turned a second key in and they emailed him to ask about as apparently his car hasn t been serviced at Toyota since 2017. This means the story I got about the trade in was a lie. So a week later after all this back and forth and the end result was the manager said I could get a key made at half price. If I would of known Kerry Toyota couldn t produce the second set it would have been written in the deal.