Okay okay... I know most reviews are negative but ...

Okay okay... I know most reviews are negative but I had to take my time and leave a 5 star review. I was so hesitant after reading all the negative reviews to even bother calling them. It was for a 25 dollar fee on a 3 dollar toll charge. I never received any of the bills due to me being out of town. I called and spoke with the nicest lady, and she immediately said I do understand let me see what I can do . Well guess what she waived the WHOLE fee, I was in utter shock! Yes NTTA waived my fee, something these reviews don t mention a lot of. Great customer service rep!!!!!