My family and I specifically picked this hotel as ...

My family and I specifically picked this hotel as it looks lovely. Firstly let me say even though it states it is a 5 star on google. IT IS A 3STAR! We came to stay here after a long day out with my 2 children. The floor in the room was very creaky near the toilet so with my children sleeping whenever we got up the floor would creek and both my kids were waking up, none of us have had any sleep! Staines on the pillows, a hole in the baby cot and a broken kettle, so many issues! I had called the reception in the morning for some dental kits, to be told to come down and get it myself! I am extremely disappointed with the service and quality of everything we have had! When we voiced our disappointment we were offered 50% off on our next stay, I WILL NOT BE STAYING HERE AGAIN AS IT IS 2 HOURS AWAY FROM US ASWEL AS THE SERVICE WE RECIEVED WAS NOT GREAT! The supervisor Will, has been amazing and has tried his best to resolve the issues but with little authority not much can be done. The general manager didn't take the matter seriously as there was nothing they could do. For me, that is upsetting that not only was my stay unpleasant and my children were unhappy, I had to ask if they could throw in lunch (which they did). It's a shame that this has been our experience as this has been our first getaway since 2017!! Extremely unhappy with the end result and a lovely family day ruined! I work within the hotel industry and I know giving away wine and taking food off the bill is the easiest way for hotels to please guests, so for us no resolution was done, I feel like we have just been fobbed off. No care, no consideration towards children and not good hospitality!!!!!