I was stuck at LAX for the night so called to book...

I was stuck at LAX for the night so called to book a room. He gave me a quote that was lower than what I found online but he said he would match it. Put me on hold out of nowhere for a few minutes, came back on and asked if he could help me. Acted as if he had no idea who I was. Was extremely rude and said they were completely booked. Never have been so disappointed with hotel service in my life. Was stuck sleeping in the airport for the night.