Kimberly Bittle

Review of Timmons Volkswagen/Subaru of L...

Who is ready for story time about the, unfortunate...

Who is ready for story time about the, unfortunate, scam that is this dealership?

I went with my family to this dealership to look at a vehicle that we did our research of online, ahead of time. We asked for Jesse in Customer Care. Jesse came out and immediately handed us off to George, a very nice older gentleman.

Once we saw the vehicle, it was just as pictured and the price was as listed. Awesome! It was a very beautiful deal, to be honest. We felt so fortunate that we could finally afford to get my sister into the type of vehicle we had endlessly been searching to find for weeks. However, right off the bat, our salesperson, George, was very odd. He kept insisting on showing us the different features of the vehicle that we were already familiar with. Wanted to take the time to show us how to use ApplePlay, even though we made it clear that we were very familiar with how to use it. But he was nice, so we remained patient and just let him go on with his spiel. In the end, the car was just as we had hoped, so we told George that we wanted to move forward with the sale!

George started off by explaining how great this deal was (we know, that is why we are meeting with you), he then went on to explain that cars sell quickly there (again, makes sense as we are already trying to purchase this car from you), he then goes on to trying to calculate the numbers on a blank piece of paper for us of what we will probably pay. We finally just made it clear that all was fine, we wanted to move forward with the financing for the purchase!!

We were in the process of filling out the financing paperwork when another salesperson came over to our table and told George that he needed the keys to the car we were working on the paperwork for. George then grabbed them off of the table and handed them to the other guy. We finished up the financing paperwork. George said he would be right back and took our paperwork to his financing guy. He then, came back (only 3 - 5 minutes later) & tried to sell us a warranty, saying that they had not reached out to the banks yet and wanted to go over the pricing. My parents said that they were not interested in the warrenty. George walked back to the "financing guy." 1-2 minutes later, he came back & informed us all that the vehicle had been sold. (Mind you, the other guy had just grabbed the keys from us like 15 minutes prior!!) How did someone else look at, test drive, and fill out all of the necessary paperwork in that time frame? Even if they had cash. That was super quick.

We were all super crushed and frustrated! How do you sell a car that people are in the middle of doing paperwork for?? Still, we told George we understood and thanked him for his help anyways. We were no worse off than when we had arrived there, or so we thought. He asked if he could help us look at other vehicles? He wanted to help get my sister into a car still. We told him, "no thank you" as we had done extensive research on this specific car ahead of time.

We leave, we go get dinner, we get home and my mom goes on her Credit Karma app to discover that they ran her credit!!!!! They ran her credit for financing of a vehicle they were in the process of selling to someone else!!!!! What a joke.

Here is the scam that we think they like to play:
They use a too-good-to-be-true deal to get people down to their dealership to open up financing. Then tell you that the car with the great deal is no longer available in hopes that yoy will still buy something else from them. (Maybe this is triggered by people denying their warranty even? Because things quickly changed once we turned down the warrenty.) We are not sure. But we are livid at the fact that we can't just walk away from this crummy situation with a clean slate. Now my mom's credit score is being affected. We are super reasonable, patient, and understanding people. This is just unacceptable.

Also, as a side note, when my mom called to speak with Jesse about this mark on her Credit score, he hung up on her.