Rita Escobar

Review of Hagerstown Ford

While driving my 2017 Ford Escape I picked up a pi...

While driving my 2017 Ford Escape I picked up a piece of metal in one f my tires. On Monday morning I took my vehicle to Hagerstown Ford to have the tire repaired or replaced. I was told they couldn t repair the tire and that I would have to replace all four tires. (My tires only had 14000 miles on them). When I questioned this I was told because the vehicle was all well drive new tires measure 11/32-12/32 the original tires were
7/32 and there can only be a difference 3/32 or damage will occur to PTU (4 wheel drive unit) and if I decided to only replace one tire I would have to sign a statement that I chose this option and that if there was ever a problem with the PTU my warranty company would fight me on repairing this unit. I do have this in writing and I showed my brother and he said he wants to see this in writing from Ford. $1000.00 later and I m afraid if I get another flat tire I would have to replace all the tires again-