Joy Jacobs

Review of East bay restaurant supply

This business has lied to me, given me misinformat...

This business has lied to me, given me misinformation, yelled at me, hung up on me and refused to come to a mutually agreeable resolution.

The supervisor on call even said, "please report me so they will fire me, I hope they fire me".

Stay away from this terrible business, they are not to be trusted.

Here is a copy of the email I sent to the owner for which I received NO response.

Hi Jonathan,

I am hoping you can help me.

I reached out to your company with an order in May. I asked for a table that would be adjusted to be the same height as my counter and was told by your sales rep Ming that I would have to bring the table to be cut down at a local metal worker. I reached out to John Boos directly today and was told that they cut down tables all the time to match counter height with casters.

In addition to Ming giving me misinformation, I was yelled at and incorrectly told my order was already delivered by the supervisor on call today in your office. When I asked why I had never received a tracking number I was yelled at and actually hung up on. This is no way to treat a new customer.

When I called back the supervisor refused to connect me with the owner and actually said "please report me, I hope they fire me".

I am upset that I was given misinformation about the company's inability to cut the table down to counter height.

I am shocked your supervisor who claimed customer service is the most important thing would yell at me and then hang up on a new customer and also refuse to connect me with another supervisor. I am irritated that your supervisor refused to connect me with you directly though I repeatedly asked to speak with the owner.

I am disappointed the tracking number was entered incorrectly in your system and I was incorrectly told that the order had already been delivered which caused me further unnecessary stress.

I reached out to John Boos again directly and was told the order has shipped and they have no way to shorten the legs at this point.

I am terribly upset with the shopping experience at your company.

Please contact me as to how we may resolve my dismay and disappointment with your company, one solution will be to cover the cost of having the legs shortened at a local metal shop which quoted me $85 as I originally requested. If you are unwilling to cover this cost by means of refunding part of my order cost I expect a full refund and will take my business elsewhere.

I would hate to have to leave a negative review, report you to the Better Business Bureau and report your business to my credit card company.

I am confident that together we can resolve my grievances in a productive and acceptable manner.

Thank you for your time and your help resolving these issues in a prompt fashion.

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Stay away from this terrible business, they are not to be trusted.