D Car

Review of Courtesy Chrysler Jeep Casselb...

2 stars because this a good/bad review and I can't...

2 stars because this a good/bad review and I can't give 2.5... and as we all know, one bad experience makes all the good go out the window. This is now the 2nd bad experience with service. I purchased my truck here in 14' and have since referred 3 people whom has purchased cars here. Frank Diaz and the sales team are great. A real pleasure to deal with.

The service department however could use some polishing. Working in service myself, situations that are allowed in their service department wouldn't fly in my field service office.

The first incident we had was one of the advisers (Chris whom I just found out is no longer there. Not surprised) belittling my wife when she took the truck in for service. Treating her like "A female in a truck dealership" I called the dealership and it went all the way up to the Director Shay whom called me back and was very polite and made us both feel better about the situation and the actions that "would be taken" to correct the issue. If those "actions" were ever put into motion, we'll never know.

Today my wife is being denied an oil change we already paid for. The last time I took my truck in for service I was sold an oil change package which consisted of 2 oil changes. Apparently (unbeknownst to me) these packages expire. She was told our package CONVENIENTLY just expired. I may have, who knows. Instead of the dealership making this right, they would rather lose a customer and take a bad review on Google. It's only $20 or $30 but it's principle at this point. I already paid for this in a package, I'm not paying for it again. Luckily, I drive by 2 other Dodge Chrysler dealers to get to this one. Over $20, we will not be back for service nor to buy more vehicles.

*****UPDATE*****
So my wife just called me and told me the Director Shay just came down and chewed out the adviser (Rob). I asked if that happened in front of her and she told me the adviser told her it happened. I can't think of anything more unprofessional than to relay to the customer you were just disciplined. Additionally, she told me the techs in the shop were having a great time playing with my on-board air management system and blowing my train horns. My truck was brought in for an oil change.... not for the techs to play with the accessories on my truck. My air pump switch was left on when my wife got the truck back. Lickily I have a safety switch installed to turn the pump off when max pressure has been reached so the tank didn't explode and hurt anyone. Lastly, my wife sends me a picture (see below) of my truck how it was returned to her. Paper mat still on the floor and the plastic seat cover wadded up still on my seat. I almost feel like I need to go through my truck to make sure none of my valuables are missing. Heads would ROLL if this happened in my service department.*****

We will NEVER come back to this place. What a joke of a service department.