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Marina Pevzner

3 years ago

Great doctors but disorganised office staff with t...

Great doctors but disorganised office staff with total disrespect to patients time and poor communication between doctors and front desk. Made an appointment 6 months ago for my 2 girls annual . Arrived on time and after waiting for 20 min was told ( after asking ) that they had an emergency and I can reschedule. Of course emergency can happen . It would have been helpful to be notified rather than left to wait . No appointments were available for a month with the scheduling challenges of beginning of school year . Was eventually taken into the doctor s office just to be left there for another 30 min with no one in sight . Had to basically take my kids and leave after waiting for over an hour with no appointment.

Thank you Hannah for responding I appreciate this . It would be really helpful if you could also address the phone wait time for trying to schedule an appointment. My 1 year old needs to see a doctor and I have been on hold for over 20 min to try and speak with someone.

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