Pablo Iacub

Review of Radisson Blu Gautrain Hotel

Thieves !!!! They robbed me from the safe box!

Thieves !!!! They robbed me from the safe box!

I want to report that when I was staying at the Radisson Blu hotel in Sandton, in Johanesburg, I suffered a major theft. We left my money and my wife's money saved in the safe deposit box as we always do and also our watches since they warned us at the hotel that Johannesburg was a dangerous city. The fact is that someone came in at some point, opened the safe deposit box and intelligently changed the $ 100 dollar bills from the inside of the bundles for $ 1 dollar bills so that when we went to get the money we did not tell account that an important part of it had been stolen. They change $ 100 bills for $ 1 bills leave, one or two 100 bills in each set for this reason we just realized after three or four days of leaving. We stayed from January 26 to January 29 taking the reservation by booking. They finally stole us just over $ 3000.
However the worst came later: When I discover the theft I call the hotel, they tell me they can not find the reservation, I pass them by mail, they take my phone and they tell me they will call me, they do not. I call again, I talk to another person and again the same thing just now they also ask me for my mail, again no one calls me or writes me. I do this again for the third time and the situation repeats itself.
Before this I ask a friend who is from the city to call and manages to speak with the general manager, a certain Werner Geere who explains that I did not report properly, to call three times, in short, as that the fault was mine for not going through the corresponding channels that I do not know what they would be. The guy says he's going to investigate, the next day they ask me again for the reservation of which the data had already passed. Then on tripadvisor another denunciation of a similar case of such an ignacio appears and at that moment Werner writes to me angrily saying that because I had posted that and threatened that what I was doing was illegal. I explained that I had not posted anything, that he should notice that it was another name, that if it had happened to me perfectly it could have happened to another passenger. After that he writes saying that he had until 10 in the morning to get the trip advisor post to which I explained that I can not do it because I am not the author. I explain that when I arrived in my country I would post this everywhere to warn other travelers. I do that now. If they go do not leave anything in the box. Sorry for my poor handling of English. regards