I don t like complaining but folks should be held ...

I don t like complaining but folks should be held accountable for bad customer service. I hired them for an event with 250 clients at the Crystal Palace. We have about 15 events a year and this was the worst experience in catering that I have ever had. During the event clients came over to let me know that the beef was tough and the food was cold. I purchased ten extra meals to make sure we didn t run out of food for the Christmas event, and we still ran out of food.

They were to provide a coffee station, and they put one 8 cup carafe in the middle of an empty table and the carafe was empty most of the night. I went back to the kitchen to find out why we had no coffee and one of the staff said they all they gave her to serve us was a regular coffee pot and she was making coffee as fast as she could.

One of the staff went to the local store to get some other items for dessert since they ran out and by the time they got back the clients were leaving. They had purchased marked down day old stuff and felt this was appropriate.

I called to speak to the owner three times. She was always unavailable and never called me back. This was four years ago and I have never used them since. I hope they have improved. When we used them the staff was very apologetic and tried to do all they could. All the money we spent and the effort we went to, and we looked really bad to our clients. I would have rather not had an event at all.