I liked the shop and equipment, but when I exchang...

I liked the shop and equipment, but when I exchanged my opinion with the staff, I wanted to escape from there. I was looking for waterproof shoes and asked the seller about them:
- I am looking for waterproof city shoes, what could you offer me?
+ Only wellies are waterproof.
- I am not looking for waterproof but waterproof shoes.
<The Lord begins to nod his head negatively>
- Any shoes, if we do not properly care for them and impregnate them, they will not be waterproof.

I don't remember how exactly the conversation took place, but it was just as pathetic. This is not the way, gentlemen.
I got a much more professional service across the street. And certainly with a more forgiving attitude to the customer.