Beth Schultz

Review of Mears Transportation Group

I called in the morning to get a ride from a hotel...

I called in the morning to get a ride from a hotel at Disney to the Hyatt at the airport. I was told the fare would be $22 & my pick up time was 5:10pm. The time came & went, no shuttle. I called & asked how late they would be, was put on hold & then was told they were sending a town car for the same price. I assured the person I was talking to I was in no hurry & had no problem waiting for a shuttle, but she insisted they were sending a town car. Within about 10 minutes a shuttle pulled up. The driver would not let me on because I didn't have a ticket. I had no idea what he was talking about, but without a ticket or cash I could not ride. Still no town car to pick me up. I called back, the next person had no idea what I was talking about & surprised that I was told a town car would cost the same as the shuttle. I asked if I needed to find other transportation but they assured me a town car would pick me up. I got a call & a town car did come and drive me to the airport but when I arrived the driver charged me $70, I told him what I had been told. He called & was told in fact, the fare would be $92 ($70 to the driver & $22 to Mears). Of course there was no manager available to talk with him. When he got off the phone & I called (mind you we have now been sitting outside the Hyatt at least 10 minutes) of course no manager was available to talk with me either. I was given a case # & the person I talked with relayed a message from the manager. What a mess! Thank goodness I was not trying to catch a flight. They certainly have communication issues & are not going to go out of their was to ensure customer satisfaction. I used them because of a friend's recommendation but will not in the future if I can help it.