Derek Kelly Review of The Manhattan at Times Square ...
Terrible experience. Extremely expensive. Conven...
Terrible experience. Extremely expensive. Convenient location. We booked the room through a third-party app and when we arrived the front desk tried to talk us out of staying. They advised that the only room available did not have a TV (we didn't care).
After we told them we didn't care, and that we ALREADY BOOKED AND PAID for the room, we waited about 30 minutes for a room - that had a TV. The room was basic, there was an obvious empty corner where a desk/table should have been. A few days later I was charged TWICE for the room (once by the third party vendor, and once by the hotel directly).
Calling into their billing department gives you an automated voice saying your call is transferring to "Mailbox #####" where no one answers and you need to leave a voicemail. Given the other reviews about being double charged by this hotel - I will not be surprised if I never get my money back.
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