George Rapp

Review of Lightfoot Mechanical

One of the worst companies that you will ever have...

One of the worst companies that you will ever have the displeasure of dealing with.

They came out, checked around three poles with a multimeter, and charged me 80 dollars. Well done, I wish I could pull that off.

Then it turns out that it wasn't a blown bus as the technician had told me, the same one who was paid 80 dollars for minutes of work, but instead a blown beaker that fed the bottom half of the breaker box. He quoted me 2800 dollars for a refurbishment job that could've been fixed with an 85 dollar fed-pac breaker. I didn't find this out until after I had pulled the old breaker box, so I went ahead and put up a new GE one anyway. Through either total shysterism (trying to sell me a 2800 dollar refurbishment when all that was required was a breaker) or criminal incompetence (not recognizing the above when you are a technician in the field) Lightfoot cost me around 600 dollars in parts and 18 hours or so of labor because I'm not an electrician and I took my time on this project.

The kicker here is that when I told these "technicians" that I wasn't paying 80 dollars for less than 10 minutes labor they had me talk to someone named Missy at the head office, who was clearly just their collections woman. She had only one goal, and it wasnt customer service. They had no intention of working with me or altering their preposterous 10 minute rate.

My mother, a recent widow, was the one that called these jokers, and had it not been for me she may well have paid the cost for a total rehabilitation, which again was caused by one failed 85 dollar breaker. She did, by the way, pay the 80 dollars for the service call. Thanks for leaving a message on her personal phone, Missy.