Geetika Kalloo

Review of Woburn Toyota

My family has bought all their cars from here so w...

My family has bought all their cars from here so we were excited to go test drive cars for my sister. We had pleasant experience with Joe during the test drives. But towards the end, when we were leaving, his colleague Gary joined the conversation and was extremely condescending, claiming that we "didn't seem to know what we wanted" and instead of telling us more or trying to sell us the cars we were interested in just kept demanding whether we wanted to buy or not. This was an unpleasant customer service experience and has made me reluctant to return to Woburn Toyota. It was rude, it was condescending and I couldn't shake the feeling he wouldn't have spoken to us like this if we were men. The two stars are for Joe who was sweet but also seemed to think that women only care about the color of the car. Get with it Woburn Toyota, women buy car based on a lot more than the color and interior fabric.