A

A Godwin
Review of J&R Motorsport

4 years ago

Go to any other dealership besides this one. The s...

Go to any other dealership besides this one. The sales person I dealt with, Tyler, seemed great at first. Even told me that if I had any issues with the car after purchasing to give him a call. He understood that with my budget and having 4 kids, I needed a reliable car. He told me that this was a great family owned dealer and they're amazing people. Well, 2 days after purchasing the car I locked myself out because the keys I was given only turn on the vehicle. They did not unlock the doors. I called the dealership and they argued that I was doing something wrong because they were able to lock and unlock the car just fine. Tyler told me that if I could get the car open and drive out to the dealer (which was 45 minutes away from me), they could get me new keys. Paid $85 out of pocket to get someone out to my home to unlock the car for me. I called Tyler a week later. (A week because there was snow and I couldn't drive), I asked him if I could get the new keys made for me if I arrived an hour from now. He checked that the locksmith was there and told me that was no problem, so I headed out with my newborn and toddler with me. I arrived at the dealer and was told to drive to the next entrance and talk to the locksmith at Astros lock and key. He told me that I would have to come back another day when it was not raining so he could pull off my whole door to get the lock out and make me a new key. I was furious because Tyler and the dealership knew the situation and they did not bother checking with the locksmith beforehand. Wasted gas and time and no one cared. The owner himself was extremely rude and told me that I SHOULD OF CHECKED THE LOCKS AND KEYS BEFORE I EVEN BOUGHT THE CAR. And if I wanted the issue fixed, i should get a locksmith closer to where i lived. I stormed out as I was about to lose it. DO NOT GO HERE.

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