I bought a car here in July.

I bought a car here in July.

On August 15 or 16, I got a missed call from a Maria at Mazda of Clear Lake two full weeks before the license plate email came in. I called back for Maria the next day and was transferred to multiple people because no one had any idea why anyone had called me and Maria did not say on the voice mail. They told me Maria works in a department that made me guess that she was calling about the IOU on my contract for a carpet cleaning/dye, so I wanted to schedule that appointment at the same time I brought in my car to pick up my plate. Additionally, after I signed the paperwork for the vehicle, the sales manager, of all people, brought out my one key. It would have been nice to know that they only had one key before I signed because the keys for keyless entry and auto start are not cheap. He told me he would call the former owner because he knew her and she said she had a key. He did not or could not get in touch with her, so I also requested you make a second key and have it when I pick up my car. Finally, the maintenance light came on the day after I left the lot because apparently you let me leave the lot without an oil change, which I had to pay for later that week, so I requested a free alignment in exchange. I told the final person I spoke to on the phone, someone in Maria s department, all of these things. I asked her to escalate these concerns to the proper party and respond. I waited two weeks and made a follow-up call but no one called me back.
On or about August 30, I had to find out from my father that you got my license plate in because for some reason even though I'm the registered owner of the vehicle, your company continues to contact him with information about my vehicle (including the link to this survey and some additional service appointment you made for my vehicle without asking) because he emailed one time inquiring about whether you still had the car on the lot.

When he forwarded me the email about the license plate, I emailed back also noting all the info in the conversation following the call from Maria. I waited one week and NO ONE RESPONDED TO MY EMAIL EVEN THOUGH YOU EMAILED ME FIRST. I emailed again, and finally Mr. Galvan made an appointment for me to take care of all of those issues.

I brought my car in at the time that I made the appointment for, but no one there knew why I was in and they couldn't find the email in the Mr. Galvan's emails, so I pulled out my phone to show them. Then I was told, surprise, it would take at least a week to dye my carpet (that person is only in on Friday so I know that that happened the day after I brought my car in), get my license plate, get an alignment, and get a new key. Although you provided me with a nice enough rental during that time, it is unreasonable that it take one full week to do those things. If Volvo couldn't make me a new key until the next week, you should have told me that before I brought my car in and perhaps I would have scheduled the work the following week.

When I got there one week later to pick up my car, it did not have the license plate on it. By this point, my temporary tag was expired. I certainly will not be "servicing" my car with you because it's more work for me than you.