I have had bad experiences for years with UHEAA. I...

I have had bad experiences for years with UHEAA. I couldn't possibly list all the frustrations here, but some include repeatedly calling my parents' phone number instead of mine, sending monthly wasteful paper bills when I opted into the paperless reminders, forever long hold times, and a terrible website with minimal information and no monthly statement format: just the payment or details pages. Now the mobile site is disfunctional. Try clicking "contact us" and you're redirected to a new window of the SAME home page you came from. A subtle hint not to call, perhaps?

I had a payment mailed in on the second of this month to pay off a few of the loans, and three weeks later it still hasn't been posted to my account. There was no option to wire the money electronically. By the way, you can't specify which loan to pay off via check, either. It will be applied to all loans equally and I have to call in afterwards to have the money reattributed to the ones I choose. I used the website email form to inquire about this payment by check process and received an answer WEEKS LATER in which they thanked me for my email and said it looks like my questions were answered over the phone. Indeed they were: I had to call and wait on hold because my email wasn't answered!