Applied for help for rent when I am in risk of bei...

Applied for help for rent when I am in risk of being evicted. They promised would try to help and even sent an email notifying me that they reviewed said application and would now talk to my landlord to get more info. Just received an email asking me to FINISH my application? I am not sure if these people actually care to help anyone or if they are playing with those in need. On top of this, its VERY hard to keep in touch with these people, having to try out any other phone number they provide and e-mails, as well as that form to ask anything regarding said applications, their facebook page does not allow MESSAGES to talk in private about said matters, and their twitter account is completely empty. I am trying not to think negatively about this organization but it seems they may not care about people after all.