Robert Jingling

Review of Richmond Chrysler Dodge

Update (2019): All went very well w/ my last appoi...

Update (2019): All went very well w/ my last appoint. Much happier w/ the service dept!

Update (2018): Service Dept issues have since been corrected (Serv adviser is no longer employed there). Have taken truck back in once so far w/ things going well, so will try again for some recalls I have, and see how it all goes.

** Again, big shout out to Bill in body shop ** Has always gone above and beyond, and is a huge credit to the company. Will be going back soon for some scratch and dent removal through our warranty.

Bought our truck here, but if at all possible, I will never take it back for service there again. Terrible experience w/ "most" of the service advisors (guys) there (forgot to book my appoint once, or even order in my parts. Another time there was going to be a long delay in getting my truck fixed, and rather than coming to let me know (I was sitting there waiting for it), I finally had to go to them after over 2 1/2 hours and finding my truck parked out on the lot when I went out for a walk, only to be initially told "Their working on it sir").

***** Five Stars for Bill in the bodyshop though ***** Fantastic service and I'll definitely go back to see them (have scratch and dent insurance on truck, and have taken the truck in the last 2 springs to get them buffed out).

***** Wish I could seperate the two so I could give the bodyshop their own 5 star rating ****** Thanks Bill