I had a minor problem with my car and called to bo...

I had a minor problem with my car and called to book an appointment. Receptionist told me I didn't need one. Went in after work only to be told by the service department that I would need one. Called back the next week and asked for an appointment. Told again that I did not need one. Explained what happened and receptionist became very frosty. Went to my appointment, car diagnosed and was told they would call when part came in. Never received a call. Emailed Manager to let him know that his staff was not very professional. A cordial email without any hysterics. Never received a reply. At least we know where the poor service starts!
Do not take your vehicle here. Go to another dealer. Very poor service.