took multiple calls to get thru to anyone, then go...

took multiple calls to get thru to anyone, then got transferred to the service dept, which rang and rang and rang, no answer, finally after almost 45 minutes of trying to get a hold of someone, i got a snide lady in the service dept, who was rather rude....our vehicle was part of a recall, and i didn't have any paperwork regarding the recall on me, so i didn't know the recall number, she wouldn't help me at all, i called another dealership and didnt have the paperwork and they were able to look up the recall and get everything set and sorted out in no time flat...... will not ever go here, and wouldn't recommend it to anyone, nice representing Chevy, Butler. 3 thumbs down