Dalia Garcia

Review of Home Locators and Management

This review is long overdue. I seeked a rental man...

This review is long overdue. I seeked a rental management service for our home in 2009, everything went well until I started receiving letters from my HOA regrading work that needed to be done on our home. Work needed to be done on our property which was understandable considering our home was built in 1998, however I received multiple notices from my HOA and not my property manager. I expressed my concern but they were ignored. After insisting, I started receiving numerous work order statements. The statements were outrages, $2,687.38 to install 13x13 tile in a walk in shower and then pay a second vendor $481.09 to re-install shower stall that the first vendor took down, but couldn't put together. When I asked for pictures and contractor phone numbers things got tense. Ms. Celine, the owner's wife went to our tenants resident unannounced and tried to force her way in to take pictures that I had requested, of course our tenants declined to let her in considering they had never interacted with her before. I called the tenants to see if we could make an appointment to do a walk-through which they accepted. I explained to her the situation, but Ms. Celine took it upon herself to call the sherif to report the incident, I was embarrassed and poorly represented. I tried to speak to the office secretary Sarabeth, only to receive the same unprofessional service. At this point I made an appointment with the owner and flew to San Antonio to resolve that matter that was not able to be done over the phone. Mr. Cantwell listen to my complaint and accepted partial responsibility, however he ignored his wife's behavior and excused his secretary's unprofessionalism. I printed his on-line reviews and the ongoing complaints of Ms. Sarabeth's, but he went on to say people "pay for reviews" or "write" them themselves. Yes, that may be the case, but they don't pay for negative reviews. Sadly, his opinion remained the same, but in the end he lost a loyal customer due to his staff's poor professionalism. I would not recommend this company, they are unprofessional and their vendors service are of poor quality.