Nikki Rincon

Review of Pacific BMW

What can I say?!?! LOOK NO FURTHER. Pacific BMW is...

What can I say?!?! LOOK NO FURTHER. Pacific BMW is the only place to purchase/lease a BMW PERIOD. They took care of me from the moment I stepped foot on their lot (without any employee ever being pushy or overbearing), all the way to delivering the keys to my fabulous new car! The team at Pacific took care of me from beginning to end starting with Sevak. I told him exactly what make and model I wanted with the exact color combo (exterior and interior), and the must-have amenities I couldn't live without. He called this super nice guy Eddie within minutes to bring down the car he had in mind for me. Eddie was extremely knowledgeable and fantastic in showing me all the bells and whistles during my test drive and as he was explaining everything to me about the car, of course I instantly fell in love with Sevak's car choice for me. It was EXACTLY what I wanted.

What I like is that Sevak carefully listened to my requests and then he delivered. I've had experiences where car salespeople would show me the exact opposite of what I wanted even after describing to them what I couldn't live without. It would be frustrating. Not in the case with Sevak and the whole team at Pacific. So then after my test drive, Sevak asked how I liked the car and of course I told him "I love it. It's the ONE. How do we make this happen fast?" He then immediately got to work on the numbers with the finance department, and while they we're working on that, I got to chill out and relax in this awesome massage chair and two employees we're so attentive and always checking on me every time the massage ended to see if I wanted it to keep going, and then they would gladly put more money into it.

While I was in the massage chair, watching a football game on the flat screen, and sipping on my complimentary hot cocoa, before you knew it the time had passed, and Sevak called me over to meet Emil the finance guy. Emil sat down with me and thoroughly went over the bible of paperwork involved with car purchase contracts. And of course anytime I had a question or concern, he always clarified in full detail until I completely understood. A nice gentleman by the name of Arsen then took it from there and let me know to relax in the waiting room as they pampered my new car and filled it up with gas. I walked into the little store they have next to the waiting area and a really sweet lady behind the desk greeted me, and then Jerry another super kind employee helped me pick out and purchase a new key holder for my new ride. I can honestly say that every person I ran into no matter what department, always smiled at me and asked if I needed anything.

I could seriously go on forever with what a good experience I had at Pacific. So I'll end with this. If you're in the market for a BMW, and you like superior customer service with friendly smiling faces with experts in their field, if you like being catered to and enjoy that vip special treatment no matter if you're buying a budget base model or the most suped-up high-performance series, then Pacific BMW is the dealership for you. No doubt I will direct every person I know that is interested in a BMW to head to Pacific BMW and nowhere else. Thank you guys for taking care of me!!!!! I am beyond ecstatic with my purchase and the great experience I had at your dealership!!!!