Hanna Kim

Review of Market @ Hartford 21

If I can give zero star, definitely I will. I have...

If I can give zero star, definitely I will. I have never heard this situation from others or experienced myself until yesterday. I put down security deposits in April 30th and signed the move-in agreement in May 3rd for my move-in in July 6th. On agreement, it clearly mentioned "move-in date 7/6/2018" with a specific apartment number. At them bottom said "signature from one leaseholder constitutes acknowledgement and agreement by all leaseholders and guarantors." Even you guaranteed the apartment will be vacated before my move-in date. I received a call from Hartford 21 yesterday (3 weeks from my move-in date) and saying "CURRENT RESIDENTS DECIDED NOT TO MOVE OUT." I asked what does that mean. They said I cannot move in to the apartment. I and the person from leasing office signed the agreement and I put down the security deposits. Now you guys telling me I cannot move in? Are you guys kidding me? You informed in last minutes. I already packed my stuffs and arranged everything. Why did you guys put this apartment on the market? I do not know whether the current tenants have decided to move out then changed their mind now. But, if current tenants have not decided yet in April, you guys should not put this apartment on the market, plus you should not GUARANTEE my move-in in July. I went here today to ask my security deposits back. You guys should at least apologize for this inconvenience, but you DID NOT!. Very unprofessional, very disappointed.