Kelly Hanson

Review of Grand Hyatt San Antonio / Hyat...

Yall need to get a qualified IT guy in there and s...

Yall need to get a qualified IT guy in there and spend some money to fix your wifi. I tried for about an hour to connect in the lobby to video chat while my roommate slept. I eventually found signal by going up the escalators to the Texas floor or whatever it's called. The desk girl was 0% helpful and she told me that her own phone was not connected, which really says something. $275 PER NIGHT and no wifi. The crappiest little coffee shop has wifi nowadays and it is totally unacceptable that yours does not work on the first floor, especially as it is a hotel geared towards business travelers. Furthermore, one morning I ordered a yoga mat to rent (was on the card in the room as something I could rent) and an hour passed -- no yoga mat. Ended up doing my routine on the carpet because I had other things to do that day than sit around and wait, so thanks for the carpet burn on my palms. Let me remind you again -- $275 per night. Additionally, I found it totally bamboozling that the hotel was not connected to the convention center. It seemed connected from the outside, but the desk guy when I checked in said that there was no hallway connecting the two and we had to go outside. Ranks lower on my list of complaints, but seriously, why would you build them literally touching each other with no obvious connection between the two? I would never stay here again for another conference in the Gonzalez convention center, and definitely would not recommend to my fellow travelers. Get it together, Hyatt!