We have been on a good streak with EMB, since ar...

We have been on a good streak with EMB, since around the first of the year. This is the direct result of a top management shake up in the region and we ve got anew senior leader and a great account manager Nancy.

I think it comes down to the individual manager and her/his workload, which is driven by both their competence and their management structure. In Nancy, we have an outstanding community manager.

Pro s:
Large firm with national resources (they are not going away overnight)
Good understanding of the legalities of managing a multi-unit complex.
Current team in SEA, is attentive and does a good job managing complex projects
They use TownSquare as a community portal which enables board and resident communication.
Con s
The account manager is the key and if she leaves or gets overloaded things can quickly go down hill (as they had in the past)
Previous turn-over leaves me concerned when will the break this one?