I went to get a written estimate for a broken mirr...

I went to get a written estimate for a broken mirror. The woman that greeted me stated that I needed to check with the parts department or she could call me next week. I repeated that I needed a written estimate and was this a business that wrote repair estimates. She told me it would take a long time if I wanted to wait. She repeated that she needs to check with the parts department for the cost. I asked if the parts department was open she said, yes. She asked me again if I was sure I wanted to wait because it would be a long wait, I replied yes. Eventually a male staff member appeared providing me with a sheet with the costs of parts and he hand wrote the labor costs in pen. The insurance company will not take it. I think the staff needs retaining on customer service interaction so they can continue to have repeat customers. The repeat customers keep the money flowing, thus they have jobs.