T Kentopp

Review of 2003 Burne Honda

Out of town buyers beware! We made an appointment ...

Out of town buyers beware! We made an appointment to see a vehicle. Lori, the appointment setter called and told us we would be meeting with the manager Dave Conway. I spoke with him the day before to go over finance options etc. We received a flurry of emails from Lori and she even sent us a confirmation of our appointment that morning which I promptly returned with our ETA. We arrived at the dealer and saw the detailed vehicle ready to show. We came to find out that the detailed vehicle that we drove two hours to buy was just sold. In my many years of buying cars, I have never felt more frustrated. If this is their practice, then they should have told us up front that you will need to give us a deposit to test drive the car. What is the point of Lori s job when they are not honoring set appointments? Here is a novel idea, maybe you could have called the customer and said Are you still coming, we have someone here who wants to buy the car" I did not receive that courtesy. Instead, I was offered another vehicle that was supposed to be Honda certified that had scratches and scraps and was not detailed ready to be shown. My wife and I reflected on our terrible experience at this dealership. When we first walked in we did not get a first good impression. We agreed that we were better served buying elsewhere.