JEB Brown

Review of Pep Boys

Avoid. They failed my wifes car inspection demandi...

Avoid. They failed my wifes car inspection demanding $769 to replace both rear shocks which they claimed were leaking after less than 12mos light local driving. I gave them lots of opportunity to change their absurd diagnosis, but they didn't. After I get a proper evaluation from a trustworthy mechanic I will file a formal complaint. The car shows no signs of suspension problems whatsoever. Rear shocks on a lightly driven front wheel drive car should last 4-5yrs. Both sides failing under 12mos is highly improbable. Looks and smells like simple fraud to me. UPDATED: Both shocks were in excellent condition upon inspection. We will be making a formal fraud complaint.