Michael Le

Review of Sterling McCall Acura

Long story short, I bought a 2015 Acura TLX V6 on ...

Long story short, I bought a 2015 Acura TLX V6 on Jan. 2017 from Sterling McCall and I also paid couple thousand dollars for Extended Warranty. The odometer was read about 18K miles. Today, the odometer is reading 34,421 miles, running perfectly fine, no warning lights, nothing wrong at all and 4 new tires. However, on the Oct. 31 (Halloween) the temperature in Houston area was drop to 31-degree Fahrenheit. It was cold on Thursday morning and my Acura couldn t start so I had to jump cable to make it started. However, three warning lights VSA system, Precision All-Wheel Steer System, and Check Transmission were showing on the Dashboard. Next Friday morning my Acura couldn t start so I had to jump cable again to make it started. So, I decided to drop my Acura to Sterling McCall Dealer next Saturday morning to check which I did. So, I met Christian Gonz as a Service Advisor. I told him the battery issue. First, he told me my Acura is not under warranty that is wrong. He said, it takes 2 hour and 30 minutes to find out. I told him OK, please call my cell phone, I have to go lunch with my friend. Around 4PM, he called me and asked when was the last time I replaced the battery. I told him I never did since I bought that car. Then, he said the battery wasn t original from Acura, he had to find out on Monday because the store is about to close soon and closed Sunday. He offered me loan a car that I declined. On Monday around 5PM he called me and told me the battery was replaced that also fixed the other two warning lights but the Precision All-Wheel Steer System is not gone away and stay. He also said there was Coke spilled on SBW Shifter could causes the problem and not under warranty. I told him I never drink Coke or Soda. He asked me to pay $164.50 for diagnostic to find the root cause. I said OK go ahead. Next Tuesday around 8:10AM, he called me and said that SBW Shifter needs to be replace that cost $768.20 before Tax and Shop Fee. I declined that because I don t have that much money at the time, in the mean time I still pay $1100 on my Credit Card for 4 new tires that replaced couple months ago from Sterling McCall. My Acura was recalled to fix something else, they recommended to replace 4 tires which I did and cost me little over $1100. Around 9:30AM on Tuesday 11/05/2019, I picked up my Acura and paid $168.50 for diagnostic (the code PC26C3). But, all the three warning lights VSA system, Precision All-Wheel Steer System, and Check Transmission were still on the Dashboard. So, the other two warning lights were not fixed as he said. I talked to my friend about it. He took my Acura on the same day and went to his friend s shop. In 30 minutes, he took a picture on my Acura s Dashboard and called me BaM! it cleared. It needs to reset after battery die or replaced battery, that s it. Problems solved. Bottom line, Mr. Christian Gonz lies to me several times about my Acura that is not under warranty, Coke spilled, SBW Shifter damaged, battery not original and pop, the Precision All-Wheel Steer System must be fixed cost $768.20 first to clear the other two warning lights, I believed they didn t do any diagnostic but charged me $168.50 for it, and kept blah blah blah. I m working hard to earn money to pay Rent, Dental, Insurance, Car, Utilities, Gas and Food, but not waste money like this to Sterling McCall. From now on, I never buy or bring any car from or to Sterling McCall again, they are not honor their warranty, dishonest, lies, made some problems up to void under warranty, treat their customers like idiots. I need to call in to cancel Extended Warranty because it is not worth it when Sterling McCall Dealer is not honor that.