I am extremely dissatisfied with this company. I w...

I am extremely dissatisfied with this company. I was in New Zealand in October and had an adventure booked with this company. It was one of the things I was most excited about. When the day came I was up extremely early and traveled for 3 hours to get from Auckland to Waitomo. When I got there (over and hour early I might add) I was told that due to the heavy rain the water levels in the cave were too high and the water adventures were cancelled (this happened at 10am). Fine, I am reasonable, they can't control the weather, I got on a bus and took the 3 hour ride back to Auckland. Only now they are trying to say that I missed my pick up time (they times they stated they came to get me are much later than my actual pick up time) and so I will not receive a refund. When I told them in no uncertain terms that I did not miss my pick u time they changed their story and now they claim they did not cancel tours due to weather on the day I was there. So still no refund. I think I was very reasonable in my request for my money to be returned since I did not receive the service that w=money was provided for. 0 out of 5. DO NOT RECOMMEND