I had booked a 3:30pm service appointment for toda...

I had booked a 3:30pm service appointment for today (July 8th). The appointment was booked on Toyota Sunnyvale's website on Wednesday of last week. When I came to the dealership at 3:15pm today, the Service Advisor told me that my appointment was scheduled for 2:30pm and because of that, my scheduled car service would not be possible today. I brought up the facts that my appointment was scheduled for 3:30pm and had Toyota Sunnyvale's website stated that the last same day appointment took place at 2:30pm, I would have scheduled the appointment earlier. I also pointed out that their website shows that the Service Department closes at 8pm on Monday when they actually close at 7pm on Monday. In addition to all of this, I noticed on the displays in the Service Department that show the list of all services being done that my appointment that was "scheduled" for 2:30pm according to my Service Advisor was actually showing up on the list as scheduled for 3:30pm. The list also showed that the Service Department had accepted 5 other walk in appointments while I was already there. Why accept 5 other walk in appointments if they claim that they did not have enough time to work on my car with my scheduled appointment? After about 20 minutes of me speaking to my Service Advisor about this in the Service Department, my Service Advisor managed to work something out where my car would be ready by 6pm today. My car was finished by that time today. I had to have my husband pick up my car for me because I was so frustrated with my experience earlier in the day. I will not be taking my Toyota to this dealership and will also encourage others to be wary of them when scheduling service there.