Destiny Cooper

Review of Courtesy Chrysler Jeep Casselb...

Wish I could give less stars because this is the m...

Wish I could give less stars because this is the most shady and unorganized dealership I have ever had to deal with in purchasing, servicing, and overall managing of a car. Bought the car just fine other than the finance guy adding in additional warranties.

First time I take my car into to service, I left with them for 10 hours, to get an oil change and add air to my tires. I come to pick it up and they have not even finished any of the task. I wait for 30 more minutes and finally its done. When I'm handed my keys I get a , "OH did you want a receipt too? Well that will be another couple minutes." Then when I get in my car I notice that my oil indicator light is still on. THEY DID NOT CHANGE MY OIL IN THE 10 HOURS THAT THEY HAD IT! I tell the adviser and he says, "Oh we didn't discuss an oil change but we can take it back and it'll be 20 minutes." I'd rather pay to have my oil changed at a Pep Boy's then to take it back and use my warranty changes.

Months later I go to cancel a service contract and as far as I know everything is fine and I have the paperwork to verify it went well and I'd receive my money back within 6 weeks. Of course that time frame passed and still no refund. I call finance multiple times, leave many messages and FINALLY I get a response and they tell me, "Well it doesn't look like it was ever processed because we can't find anything in the system for a cancellation, but if you'd like to resubmit all the forms we can get you started."

Only thing I can think is, "ARE YOU FREAKING KIDDING ME?" This place is ridiculous and has the worst customer service skill set I've ever witnessed. And I work in a car dealership. This is not how you do business. If I could take back my purchase and never even look in the direction of this place I would. I want to trade out of my car simply so I no longer have to deal with this place.