Tammara Alexander

Review of Lazydays

I purchased a brand new 5th wheel in late 2018 fro...

I purchased a brand new 5th wheel in late 2018 from Lazydays and this is also where I've come to get servicing. The sales rep, delivery rep, and service reps I had were phenomenal, however, the problems and delays always fell towards the manufacturer or warrantor of parts for the RV.

Sales Rep: My sales rep was Harold Stone; amazing guy and very responsive. I had three reps before him who really didn't want to work w/ me or were non-responsive; these reps didn't want to help me because I wasn't a buy now customer (IOWs, they didn't want to do any leg work/research because I planned to purchase within a year and wasn't ready to buy at the moment). Right before deciding to go w/ another company, I decided to elevate my concern w/ lack of support to Lazydays leadership to give the company one last chance to make it right. I was then connected w/ Harold Stone. Harold was very different in that he took the time to work w/ me, help me research and wasn't concerned about making a "quick sale". After I noticed another state offering a lower rate for the same RV, he also helped me get the price down. I had my RV built from the ground up and was customized to my liking.

Delivery Rep: My delivery rep was Antonio Burgess (Tony); he was an amazing fella as well. Because I was new to the RV world, I hired two certified independent inspectors (a husband/wife duo) to inspect my RV before delivery. They stayed with my RV for about 5 hours and surprisingly, identified a lot of issues with this brand new RV which Tony worked quickly to rectify. Kudos to Tony!

Service Rep: My Service Rep has been Samantha Torres. She is absolutely amazing and very responsive and kind. Luckily, I purchased an extended warranty (if you buy new, GET AN EXT WARRANTY) - there were a lot of issues I later found w/ my brand new RV that I wasn't expecting - almost all within 2 weeks to 1 year of ownership and I only move the RV every 5 months, mainly for maintenance. Sam worked with the various manufacturers to get the issues resolved. She's a great service rep!

As previously mentioned, the only issues I've had was really with the manufacturers of the RV or the manufacturer of the various items in the RV who either were difficult to work with, non-responsive, or delayed shipping of parts for 4-6 weeks. This is the challenge that the Lazydays reps have to deal with, but often customers take this out on Lazydays because they're the face that we see, but I can say the support I've received from Lazydays has been great!